Don't drop the change. Like it or not, revenue accountability for Insights & CX is here to stay. Organizations investing in customer-centric programs are always going to want to know if they're getting the results they want.
Let’s be real here - if customers hate their experience with your organization, ignoring those issues is not going to improve it. Here's how to use these negative reviews to your advantage.
The customer isn't always right but they do have the answers. Delivering exceptional customer experience means deeply understanding voice of customer.
Chief Customer Officers can bring a lot to the table when it comes to improving the customer experience. This is why your organization would benefit from one.
How do you foster a customer-centric culture that sets you apart from your competitors and sets you up for long-term success? We’ve found the most successful organizations have four key strategies that they focused on in their journey to customer-first greatness... This is how they do it!