If you are truly focused on improving your organization's CX, it’s important to understand the two approaches to NPS, and how these impact your ability to respond to customers and improve your organization's CX.
Net Promoter Score is a contentious measurement for CX teams. It can be thought of as a rear-view mirror metric, only giving insight into past performance. When used correctly, however, NPS can provide that forward vision teams demand.
Just because you have data doesn’t mean that it’s easy to understand, or even that it’s easy to use. An insight-driven company will find a way to put every number to use. This is how your organization can become insights driven.
In this blog post, we’ll be breaking down a few of the ways that making decisions and moving forward without customer insights is risky, and puts your team in danger. Read on to learn more!
In this article, we cover four tips to build better surveys to give you results that represent what customers truly think, which gives your team the insights they need to act. Follow these tips and your team will be making top-notch surveys in no time.