Ryan Stuart

Ryan Stuart

from The Internet
34
The myth of NPS as a lagging indicator

The myth of NPS as a lagging indicator

Net Promoter Score is a contentious measurement for CX teams. It can be thought of as a rear-view mirror metric, only giving insight into past performance. When used correctly, however, NPS can provide that forward vision teams demand.

4 tips for a CX survey that leads to action

4 tips for a CX survey that leads to action

In this article, we cover four tips to build better surveys to give you results that represent what customers truly think, which gives your team the insights they need to act. Follow these tips and your team will be making top-notch surveys in no time.

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