Knowing what action needs to be taken to improve customer experience is the best way to grow revenue over the long term. Without a world class customer insights team however, that job is much harder.

What's inside this playbook:

What a killer customer insights team looks like

✔️ The different role positions that make up the team

✔️ Salaries, job titles, role descriptions etc.

✔️ 3 x Org. Chart options your business could use to plan ahead

✔️ 8 x important metrics to measure and track

✔️ 58 x tools for collection, analysis and reporting

✔️ Understand the insights maturity pyramid

✔️ How to democratise insights with internal stakeholders

Download this playbook if you're ready to start building a killer customer insights team.

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