Knowing what action needs to be taken to improve customer experience is the best way to grow revenue over the long term. Without a world class customer insights team however, that job is much harder.
What's inside this playbook:
What a killer customer insights team looks like
✔️ The different role positions that make up the team
✔️ Salaries, job titles, role descriptions etc.
✔️ 3 x Org. Chart options your business could use to plan ahead
✔️ 8 x important metrics to measure and track
✔️ 58 x tools for collection, analysis and reporting
✔️ Understand the insights maturity pyramid
✔️ How to democratise insights with internal stakeholders
Download this playbook if you're ready to start building a killer customer insights team.
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Finally, customer insights content worth reading.
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