David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights.
Our guest for today's episode is Rod Netterfield, a CX leader who believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives. Check out the episode now!
Episode #2: Using data and insights to drive change and strengthen commercial outcomes with Karen Wynn
Our guest for today's episode is Karen Wynn. Karen is a senior customer-centric leader with 20 years experience. She chats to us about using data and insights to drive change, strengthen commercial outcomes and deliver value to members.
In our first Insightful Leaders episode, we chat to Sergio Rossini about how effective storytelling helps insights and CX teams communicate the value of VOC programs to non analytical decision makers.