The business case for a feedback analytics platform

The business case for a feedback analytics platform

We analyzed 22,641 verbatims from a retail NPS survey in 2 minutes. This is what we found.

We analyzed 22,641 verbatims from a retail NPS survey in 2 minutes. This is what we found.

Why has traditional text analytics failed CX?

Why has traditional text analytics failed CX?

A step-by-step guide to building a self service customer insights engine

A step-by-step guide to building a self service customer insights engine

Kapiche Insights Hub
How to refine CX strategy in 2022

How to refine CX strategy in 2022

CX helps you achieve strong financial outcomes, but refining strategy is key. Here's five trends that will help you build an even stronger customer-centric culture, refine CX strategy and drive financial ROI!

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